The access and use of this website www.domiruthperutravel.com is governed by the terms and conditions described below, as well as by the legislation that applies in the Republic of Peru. Consequently, all visits, contracts and transactions made on this site, as well as their legal effects, will be governed by these rules and subject to that legislation. The Terms and Conditions contained in this instrument will be applied and understood as part of all the acts and contracts that are executed or executed through the offer and marketing systems included in www.domiruthperutravel.com between users and Domiruth Peru Travel.
CONDITIONS FOR USE OF DOMIRUTH PERU TRAVEL WEBSITE
As a condition of use of this website, by this act you declare that:
Information collected by passengers for Domiruth Peru Travel
When sending your data, the client declares that the information is correct and reliable and that with the indicated names the reservations must be generated in the hotel and / or some other acquired service. If there is any error in the data sent by the client, the same will assume the penalty and / or administrative expenses that are generated by correcting the information or accepting the invalidity of purchase without claim option.
We cannot help you book the perfect Trip for you without having certain information. Therefore, while you use our services, we ask you for some information required. These are very basic things, such as your name, your contact information, the names of the people who travel with you and the payment details, it is important to send the copy of passports to validate the information and especially if you travel with children.
Domiruth Peru Travel declares that it acts only as an intermediary in the contracting of the different tourist services and its responsibility will be determined solely in that nature.
The agency is not responsible for the events that occur due to a fortuitous event or force majeure, climatic phenomena or events of nature that occur before or during the development of the services that hinder in any way the total or partial execution of the contracted services.
Nor is the agency responsible for changes in schedules, postponements and / or cancellations, amenities, equipment used or any other modification made by the transport companies. The passenger is full responsible for having the documentation in order according to his nationality and travel destination he visits.
You must also comply with the general rule that applies to international travel, which consists of having a valid passport for a minimum period of 6 months and up from the date of travel commencement. In addition to being the passenger responsible for having valid visas of the countries through which you will travel, vaccinations, permission of minors if necessary and any respective documentation to make the trip. It is the passenger’s responsibility to find out about the requirements demanded by the immigration, customs and health authorities of the destinations to visit. We advise that before booking and leaving, consult all the necessary requirements with the corresponding Embassy or Consulate. Yellow fever vaccine application is recommended for passengers traveling to the jungle at least 14 days in advance, it is suggested to apply for the international vaccination certificate.
The Agency will not be liable for any inconvenience that may arise as a result of breach of this passenger’s responsibility.
About the included:
Only that which is expressly and literally detailed in the “Included or Inclusions” section of the program or in the travel documentation, should be considered included.
Therefore, those not mentioned as tips, vaccination certificates, visas, airport taxes, services fees, expenses and interests of financial operations, unspecified food, optional tours and / or additional expenses are not included in the prices. Nor are those additional expenses caused by cancellations of services, delays in departures or arrivals of means of transport, or for unforeseen reasons outside the Agency included.
Passengers whose ages are between 0 – 3 years are considered Infants and do not pay, they have to share a bed with parents and does not include food.
From 4 years corresponds bed and is considered as an adult.
Tour Packages conditions:
Train conditions in Cusco:
Adventure Activities Conditions:
The travel agency reserves the right to change or cancel any section of the tour or trip when necessary, for the sake and safety of passengers and those responsible.
In order to carry out certain adventure activities, you may be asked to sign a disclaimer document before participating in the activity offered. By doing so, you declare that you understand that any violation of any rule and / or restriction of the provider may result in the cancellation of the reservation (s), the denial of access to the applicable travel products or services, waiving any money that you have paid for said reservation (ones) and / or the account debit for any cost we incur as a result of said violation.
MEDICAL ISSUES FOR ACTIVITIES OFFERED:
The use of a good health insurance plan is highly recommended for adventure activities. If a member of the group becomes ill during the tour, he must immediately notify the guide or the emergency contact phone of Domiruth Peru Travel (provided in the purchase confirmation), Domiruth Peru Travel will offer the passenger the appropriate attention, in case the passenger denies accepting medical or similar care passenger must sign a release of responsibility document.
Domiruth Peru Travel will be responsible for assisting and accompanying the passenger, through the call of a qualified doctor for their care and will attempt to contact the travel insurance provider that the passenger uses.
In case of emergencies, all additional expenses must be covered by the client. These are the reasons why we recommend the purchase of medical and travel insurance before starting your trip.
The client must guarantee that he is in a position to make a high altitude trip over 2000msnm, long distance trekking, without endangering his life or other passenger’s life. Any disease or allergy that requires medical treatment or surveillance must be indicated at the time of the reservation request or, if the disease occurs later, before the date of shipment.
In the case of hiking and / or adventure tours, it is essential that clients over 60 have a medical certificate of good health.
Additionally, for people suffering from pre-existing diseases (hypertension and other cardiovascular diseases, motor system problems, diabetes, asthma, history of altitude sickness, people suffering from acrophobia or panic at heights and others) should notify Domiruth Peru Travel. The company can request a medical certificate from the passenger’s local medic center with the relevant medication. Domiruth Peru Travel may recommend if necessary to cancel the service when it is considered a risk for the passenger.
The content and information on this website (including but not limited to the price and availability of travel services) as well as the infrastructure used to provide such content and information is our property or our supplier´s. While you may make limited copies of your travel itinerary (and related documents) for travel reservations or services made through this Website, you agree not to modify, copy, distribute, transmit, display, present, reproduce, publish, authorize, alter, transfer, sell or resell information, software, products or services obtained through this website.
Likewise, the client accepts not:
Use this website or its content for any commercial purposes; Make speculative, false, fraudulent reservations or in anticipation of demand; Access, control or copy any content or information on this website using any robot, spider, redirector or other automated means or any manual process for any purpose without our express written permission; Violate the restrictions of any robot exclusion header on this website or avoid or circumvent other measures used to prevent or limit access to this website; take any measure that imposes or may impose, according to our criteria, an unreasonable or disproportionately large burden on our infrastructure; make a deep link to any part of this website, including, but not limited to, the purchase route for any travel service, for any purpose without our express written permission; or “frame”, “reflect” or incorporate any part of this website to any other website without our prior written authorization.
If you have performed any fraudulent activity, Domiruth Peru Travel reserves the right to bring any necessary legal action and you will be responsible for any monetary loss of Domiruth Peru Travel, including costs and damages of litigation. To object to the cancellation of a reservation or freeze or close an account, contact the Domiruth Peru Travel Customer Service.
SUPPLIER RULES AND RESTRICTIONS
The additional terms and conditions will apply to your reservation and to the purchase of goods and services related to the trip you select. Read these additional terms and conditions carefully. You agree to comply with the purchase terms and conditions imposed by any provider selected for the services, including, among others, the payment of all amounts when they expire and compliance with the rules and restrictions of the provider regarding the availability and use of rates, products or services. Travel providers can change their prices without notice before payment of the product / service. We reserve the right to cancel your reservation if full payment is not received in a timely manner.
Your statement may also include a commission from the institution that issued your credit card to process the transaction, plus taxes for international purchases.
You acknowledge that some external providers that offer certain services or activities may ask you to sign a disclaimer document before participating in the service or activity they offer. You understand that any violation of any rule and restriction of the provider may result in the cancellation of your reservation (s), the denial of access to the applicable travel products or services, your waiver of any money you have paid for such reservation (s) and / or the debit of your account for any cost we incur as a result of such violation.
Changes to the reservation, cancellations, cancellations or No-Show:
It is only possible to modify the reservation, regarding the postponement or advancement of the dates stipulated in each case. The change may be made in accordance with the conditions and availability of the different service providers, and must be paid for penalties applied by the provider, the rate differences if applicable and an administrative expense.
Domiruth Peru Travel accepts changes as long as the train ticket, tour, package, hotel reservation, program and / or services allow it and any penalty for such act will be added to user´s account. In addition to the supplier’s penalty, the Client / user must pay a penalty equivalent to 10% of the product purchased from Domiruth Peru Travel for the administrative expenses generated by the modification.
If you do not show up to use your contracted service on the day and time booked (or arrive late) a No Show is generated. Through this, you will not have the right to demand the total or partial refund of the amount paid. If you are not going to use your reservation in whole or in part or if you are going to arrive late to use your reservation, we recommend that you contact Domiruth Peru Travel in advance to know the applicable restrictions.
Cancellation and reimbursement process for tourist services:
Once the sale is closed, any modification and / or correction will be subject to a 10% penalty for administrative expenses, it will also be subject to the availability of spaces for the new desired travel date.
Certain services may be interrupted or may be canceled due to weather conditions, force majeure reasons and others beyond the control of hotels, airlines, suppliers or associates. No refund will be granted as a result of these interruptions or cancellations beyond our control.
It is only possible to cancel a package, transfers or activity free of charge until before 6 pm (Peru time) on the day of the issue, paying the corresponding penalty (10%). If after this period, the client decides not to travel, he must request a refund; in case he proceeds it will be in accordance with the regulation established by the provider or service holder. In case of rates or contracts that do not allow reimbursement once issued, the reimbursement will not proceed
Refunds will be made to the account number that made the transfer or the credit card with which the service payment was made. The costs generated by the payment to the card will be borne by the user.
The average time the refund takes is 30 to 60 business days (weekend or holidays ar not considered).
The user has a period of 10 calendar days after having canceled the service to be able to present in writing all the documentation that justifies or supports said request, in addition to being signed by the Customer who made the purchase. If the Reimbursement is due to death or illness, the medical records and / or original death certificates must be attached, which must be scanned in addition to the request of the purchasing person, you can also attach any other documentation that supports the reason.
To request the cancellation you must contact via email to firstname.lastname@example.org indicating the desire to cancel in compliance with the deadline, if you do not meet the deadlines Domiruth Peru Travel will be able to deny any cancellation considering a no show of the 100% without prejudice to the agency.
They must be presented within 15 days of the end of the trip, in writing, accompanied by supporting documents and supporting documents and signed by the passenger. After this term will not be attended the claim or refund.
The Agency reserves the right to modify, alter or update these Terms and Conditions at any time. The modifications will take effect from the moment indicated; failing that, it will be understood that its application is immediate. By using this Platform after the modifications are published, you agree to be subject to such modifications, alterations or updates of the Purchase Conditions, without the right to make any claim in relation to it.